FAQs

Frequently Asked Questions

1. Can I get a free sample?

Yes, you can contact us for a free sample, which will be delivered to you via DHL.

2. What is the MOQ for the order?

We can be exporter, wholesaler, or even retailer for you; the MOQ can be less which depends on items.

3. What is the average lead time?

The lead time for samples is about 7days, the lead time for mass production is about 30 days, based on order quantity.

4. What about your payment terms?

30% deposit, 70% balance against copy of bill of lading.

5. How do I know the quality of your products?

We will send you PPS (Pre-production samples) and inspection photos for your confirmation in advance.

6. What about your regular package?

Regular package is corrugated carton; It can be customized with your design too.

7. What is the product warranty?

5 years warranty after shipment.

8. What kind of certifications do you have?

We have certification of CE, UL, CCC and ISO9001.

9. How to safeguard my intellectual property?

We will sign an NDA for all samples and orders, ensuring all your files remain confidential.

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